Answers to
Frequently Asked Questions
We know you will have many questions and below is some frequently asked questions and answers. We also offer you access to our UK based support team based in Glasgow on 0141-471-2999.We are here to help.
Frequently asked questions
If your question (and answer) is not listed please call us at our UK based support centre in Glasgow on 0141-471-2999. We are here to help
Contact usYes, we provide the facility to invite up to 5 executors or power of attorneys
Once we have been contacted by your solicitor, will writing professional, estate planner  and / or executor, we check they have rights to access your executor box and then release the information held after providing the death certificate. However, you can select to grant immediate access to your executors where information is already accessible and therefore no death certificate is required.
Yes, we provide the facility to invite up to 5 executors or power of attorneys
Our platform ensures a high level of security by leveraging robust technologies and best practices. Google Cloud provides a secure execution environment for our backend logic, while Firebase offers granular access control and benefits from Firebase’s extensive security measures. Payment processing is handled through Stripe, which is PCI DSS compliant and protects sensitive payment information. We secure communication with HTTPS encryption and follow a RESTful architecture to ensure secure data exchanges. Regular security monitoring, updates, and assessments are conducted to mitigate potential risks and maintain a secure environment for our users.
The access to your executor box is controlled by you. You give your executor access immediately or on death. The information listed within your executor box is a read only facility so there is no access to your accounts and funds cannot be moved.